Mobile Associate, Store-in-Store, Retail Sales
Job Overview
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage with customers in a highly-traffic retail environment, using digital tools, communicating effectively, educating customers, and showcasing the value of T-Mobile solutions.
Job Responsibilities
- Proactively engage with a broad range of customers in a highly-traffic retail environment.
- Use digital self-serve tools during customer interactions and the onboarding process.
- Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
- Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs.
- Deepen relationships with customers and ensure their satisfaction.
- Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources.
- Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
- Continuously learn and improve skills to provide the best possible experience for our customers.
- Partner with nearby store locations to properly/fully on-board customers.
- Perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
- Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
- Be customer obsessed, passionate, friendly, and engaging with customers. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction.
- Proactively reach out to potential customers to further drive sales activity in your location.
- Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
- Perform price overrides for our specialty offers specific to National Retail.
- Build relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.
Education and Work Experience
- High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience, Retail environment preferred (Preferred)
Knowledge, Skills and Abilities
- Coaching (Required)
- Communication (Required)
- Consultative Selling (Required)
- Customer Communications (Required)
- Customer Education (Required)
- Customer Engagement (Required)
- Customer Needs Identification (Required)
- Customer Referrals (Required)
- Customer Satisfaction Management (Required)
- Customer Service (Required)
- Leadership (Required)
- Product Knowledge (Required)
- Relationship Building (Required)
- Sales (Required)
- Sales Prospecting (Required)
- Sales Techniques (Required)
Qualifications
- At least 18 years of age
Skills
- Customer Obsessed
- Passionate
- Friendly
- Engaging
- Patient
- Empathetic
- Adaptable
- Organized
- Results Driven
- Self-Motivated
- Team Player
Benefits
Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
Pay
Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
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