Mobile Associate, Store-in-Store, Retail Sales
About the role
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage with customers in a highly-traffic retail environment, using digital tools to educate and showcase T-Mobile solutions. They are passionate about customer satisfaction and committed to building strong relationships.
Responsibilities
- Engage with a broad range of customers in a retail environment, using digital tools and solution-based selling techniques.
- Identify customer needs and recommend wireless solutions, ensuring they understand how to self-serve and utilize the T-Mobile app.
- Complete training on the T-Mobile in-store experience, new skills, products, and processes.
- Partner with nearby store locations to properly onboard customers, performing skills practicing, knowledge sharing, and store operations.
- Perform price overrides for specialty offers specific to National Retail.
- Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.
Requirements
- High School Diploma/GED
- 6 months of customer service and/or sales experience, preferably in a retail environment
Qualifications
- Customer Satisfaction: Passionate customer advocate with a desire to connect and have fun with customers.
- Team Building: Desire to be part of the T-Mobile team, willing to work alongside peers and store leaders, learning and sharing best practices.
- Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment.
Skills
- Effective at balancing customer experience and performance goals.
- Desire to be a part of the game-changing T-Mobile store team.
- Passionate about being yourself when connecting with customers.
Benefits
- Medical, dental, and vision insurance
- A flexible spending account
- 401(k)
- Employee stock grants and employee stock purchase plan
- Paid time off and up to 12 paid holidays
- Parental and family leave
- Childcare subsidy
- Tuition assistance
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
Pay
Hourly Base Pay: $18.00, plus $5.00 per hour training pay. After completing training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.
Schedule
Hours may vary depending on the store location and shift.
Benefits
Full and part-time employees have access to the same benefits when eligible. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
Contact
To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Equal Opportunity Employer
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.