Mobile Associate, Store-in-Store, Retail Sales

About the role

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage with customers in a highly-traffic retail environment, using digital tools to educate and showcase T-Mobile solutions.

Responsibilities

• Proactively engage with a broad range of customers in a retail environment.
• Use digital self-serve tools during customer interactions and the onboarding process.
• Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services.
• Recommend wireless solutions and an onboarding solution to help customers understand how to self-serve and utilize the T-Mobile app.
• Complete training on the T-Mobile in-store experience, new skills, products, and processes.
• Partner with nearby store locations to properly/onboard customers.
• Perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
• Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
• Build relationships with nearby leadership and teams to support the customer experience from account set up to device support and account servicing.

Qualifications

• High School Diploma/GED
• 6 months of customer service and/or sales experience, Retail environment preferred.

Skills and Abilities

• Patient and effective at balancing customer experience and performance goals.
• Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
• Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
• Competitive drive and confidence to succeed in a fast-paced sales environment.

Benefits

• Medical, dental, and vision insurance
• A flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Access to commuter and transit programs

Pay

Hourly Base Pay: $18.00, plus $5.00 per hour training pay. After completing training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status.

Schedule

Full-time positions available.

Benefits

See T-Mobile's amazing benefits for more details.