Mobile Associate, Store-in-Store - Retail Sales
About the role
The secret to our success is an Un-carrier culture built on our obsession with creating extraordinary experiences—both for our people and for our customers. Your mission: bring your full self to work each day. Store-in-Store Mobile Associates are the face of T-Mobile inside a warehouse/club kiosk setting, bringing energy, passion, and expertise to every customer interaction. This team excels in a high-traffic environment where technology constantly evolves, and customer needs change. Whether you're educating, demonstrating, or recommending solutions, you'll provide outstanding experiences and help customers stay connected to what matters most.
Responsibilities
- Proactively engage with a broad range of customers in a highly-trafficked retail environment.
- Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.
- Complete training on the T-Mobile store-in-store experience, new skills, products, processes, systems, and reference resources.
- Continuously learn and improve skills to provide the best possible customer experience.
- Perform skills practicing, knowledge sharing, and store operations.
- Provide excellent customer experiences: be friendly, engage with customers, connect on a personal level, match the customer's pace, establish rapport, trust, and loyalty.
- Proactively attract potential customers to drive sales activity in your location.
- Follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.
Requirements
- High School Diploma or GED (Required)
- 6 months of customer service and/or sales experience in a retail environment (Preferred)
- At least 18 years of age
- Legally authorized to work in the United States
Skills
- Communication
- Relationship Building
- Customer Education
- Sales
- Customer Communications
- Customer Satisfaction Management
- Product Knowledge
- Leadership
- Customer Referrals
- Sales Prospecting
- Sales Techniques
- Consultative Selling
- Customer Service
- Customer Engagement
- Coaching
- Customer Needs Identification
Pay
- Hourly base pay: $18.00 per hour
- Training pay: additional $5.00 per hour for the first 90 days (on-the-job training period)
- After training, Mobile Associates promote to Mobile Expert role and become eligible for an annualized incentive target of $18,000/year (actual incentives vary based on performance and full-time status)
- All employees are guaranteed to earn at least $20/hour inclusive of base pay and incentives
- Every employee is eligible for an Annual Stock Grant
Benefits
Full and part-time employees have access to the same benefits when eligible. Benefits include:
- Medical, dental, and vision insurance
- Flexible spending account
- 401(k) plan
- Employee stock grants and employee stock purchase plan
- Paid time off and up to 12 paid holidays (approximately 4 weeks annually for new full-time employees, 2.5 weeks for new part-time employees)
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance and college coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts
- Pet insurance
- Access to commuter and transit programs
- Free, year-round money coaches
Travel required: No. DOT regulated: No. Safety sensitive position: No.