Mobile Associate, Store-in-Store, Retail Sales

Job Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment.
• Leverage digital self-serve tools during customer interactions and the onboarding process.
• Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
• Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs.
• Deepen relationships with customers and ensure their satisfaction.
• Perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
• Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred.

Knowledge, Skills and Abilities

• Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals.
• Team Building: Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment.

Licenses and Certifications

• At least 18 years of age

Pay

Hourly Base Pay: $18.00, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status.

All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.

Schedule

No travel required.

Benefits

• Medical, dental and vision insurance
• A flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred.
• Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals.
• Team Building: Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment.
• At least 18 years of age

Skills

• Customer Service
• Sales
• Self-Serve Tools
• Onboarding Process
• Wireless Solutions
• Onboarding Solution
• Customer Relationship Management
• Problem Solving
• Training
• Store Operations
• Customer Onboarding
• Key Management

Benefits

• Annual Stock Grant
• Flexible Spending Account
• 401(k)
• Disability Insurance
• Life Insurance
• Long-Term Care Insurance
• Parental Leave
• Family Building Benefits
• Childcare Subsidy
• Tuition Assistance
• College Coaching
• Short-Term Disability
• Voluntary AD&D Coverage
• Voluntary Accident Coverage
• Voluntary Life Insurance
• Voluntary Disability Insurance
• Voluntary Long-Term Care Insurance
• Mobile Service & Home Internet Discounts
• Pet Insurance
• Commuter and Transit Programs