Mobile Associate, Store-In-Store-Retail Sales

Mobile Associates, Store-in-Store bring the T-Mobile brand to life within National Sales partner locations. They engage actively with customers in high-traffic retail environments, using digital tools and solution-based selling to demonstrate the value of T-Mobile products and services. Associates complete ongoing training, partner with nearby store locations for customer onboarding, handle kiosk operations including opening/closing procedures and asset security, and build lasting customer relationships through proactive outreach, follow-up, and referral management.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment using digital tools, effective communication, and education to showcase T-Mobile solutions
• Consistently leverage digital self-serve tools during customer interactions and onboarding
• Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services
• Recommend wireless solutions and onboarding centered on helping customers self-serve via the T-Mobile app
• Complete training on in-store experience, new skills, products, processes, systems, and reference resources
• Review personal results, current promotions, and updates on the Hub to stay Customer Ready
• Partner with nearby store locations to properly and fully onboard customers
• Perform skills practice, knowledge sharing, store operations, opening and closing procedures
• Carry keys to kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to manager
• Provide customer-obsessed service: connect personally, build rapport, trust, and loyalty; exceed expectations
• Proactively reach out to potential customers to drive sales activity
• Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers
• Perform price overrides for specialty offers specific to National Retail
• Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing

Requirements

• High School Diploma or GED (required)
• 6 months of customer service and/or sales experience; retail environment preferred
• At least 18 years of age
• Legally authorized to work in the United States
• No travel required
• Not a DOT regulated position
• Not a safety sensitive position

Skills

• Customer Satisfaction: Passionate customer advocate who balances customer experience and performance goals (required)
• Team Building: Desire to be part of the T-Mobile store team; willingness to work alongside peers and leaders, learning and sharing best practices while serving customers (required)
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment (required)

Pay

Hourly base pay of $18.00, plus $5.00 per hour training pay during the first 90 days. After completing on-the-job training, Mobile Associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000/year (actual incentives vary based on performance and full-time status). All employees are guaranteed to earn at least $20/hour inclusive of base pay and incentives. Every employee is eligible for an Annual Stock Grant.

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) plan
• Employee stock grants and employee stock purchase plan
• Paid time off and up to 12 paid holidays (approximately 4 weeks for new full-time employees, 2.5 weeks for new part-time employees annually)
• Paid parental and family leave
• Family building benefits, back-up care, enhanced family support, childcare subsidy
• Tuition assistance and college coaching
• Short- and long-term disability
• Voluntary AD&D, accident, life, disability, and long-term care insurance
• Mobile service and home internet discounts
• Pet insurance
• Commuter and transit programs
• Free, year-round money coaches

Schedule

No travel required. Position is not DOT regulated and not safety sensitive. Standard retail hours including opening and closing procedures; specific schedule details to be discussed during hiring process.