Mobile Associate - Store in Store - Retail Sales

About the role

The secret to our success is an Un-carrier culture built on our obsession with creating extraordinary experiences—both for our people and for our customers. Your mission: bring your full self to work each day. That's where you come in. Store-in-Store Mobile Associates are the face of T-Mobile inside a warehouse/club kiosk setting, bringing energy, passion, and expertise to every customer interaction. This team excels in a high-traffic environment where technology constantly evolves, and customer needs change. Whether you're educating, demonstrating, or recommending solutions, if you're happy to provide outstanding experiences and help customers stay connected to what matters most.

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment.
• Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.
• Complete training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources.
• Continuously learn and improve skills to provide the best possible experience for customers.
• Perform skills practicing, knowledge sharing, and store operations.
• Connect on a personal level, match the pace of the customer, establish rapport, trust, and loyalty with every interaction.
• Provide exceptional service and exceed customer expectations.
• Proactively attract potential customers to further drive sales activity in your location.
• Follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.

Requirements

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

Skills

• Consultative Selling (Required)
• Customer Needs Identification (Required)
• Communication (Required)
• Customer Satisfaction Management (Required)
• Customer Service (Required)
• Customer Engagement (Required)
• Relationship Building (Required)
• Coaching (Required)
• Leadership (Required)
• Sales Techniques (Required)
• Customer Education (Required)
• Sales (Required)
• Customer Communications (Required)