Mobile Associate, Store-in-Store, Bilingual Spanish Preferred - Retail Sales
About the role
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage with customers in a highly-traffic retail environment, using digital tools to educate and showcase T-Mobile solutions. They are passionate about customer service and are committed to building strong relationships.
Responsibilities
- Engage with a broad range of customers in a retail environment
- Use digital tools to educate and showcase T-Mobile solutions
- Identify customer needs and use solution-based selling techniques
- Recommend wireless solutions and onboarding solutions
- Complete training on the T-Mobile in-store experience, new skills, products, and processes
- Partner with nearby store locations to onboard customers
- Perform skills practicing, knowledge sharing, store operations, opening and closing procedures
- Carry keys to kiosk cabinets, lock/secure kiosks and assets, and report any lost keys or assets to your manager
- Build relationships with nearby leadership and teams
Requirements
- High School Diploma/GED
- 6 months of customer service and/or sales experience, preferably in a retail environment
Qualifications
- Coaching
- Communication
- Consultative Selling
- Customer Communications
- Customer Education
- Customer Engagement
- Customer Needs Identification
- Customer Referrals
- Customer Satisfaction Management
- Customer Service
- Leadership
- Product Knowledge
- Relationship Building
- Sales
- Sales Prospecting
- Sales Techniques
Skills
- Coaching
- Communication
- Consultative Selling
- Customer Communications
- Customer Education
- Customer Engagement
- Customer Needs Identification
- Customer Referrals
- Customer Satisfaction Management
- Customer Service
- Leadership
- Product Knowledge
- Relationship Building
- Sales
- Sales Prospecting
- Sales Techniques
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Account
- 401(k)
- Employee Stock Grants
- Employee Stock Purchase Plan
- Paid Time Off
- Up to 12 Paid Holidays
- Parental and Family Leave
- Family Building Benefits
- Childcare Subsidy
- Tuition Assistance
- College Coaching
- Short- and Long-Term Disability
- Voluntary AD&D Coverage
- Voluntary Accident Coverage
- Voluntary Life Insurance
- Voluntary Disability Insurance
- Voluntary Long-Term Care Insurance
- Mobile Service & Home Internet Discounts
- Pet Insurance
- Access to Commuter and Transit Programs
Pay
Hourly Base Pay: $20.50, plus $5.00 per hour training pay. After completing training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status.
Schedule
Not specified
Benefits
Full and part-time employees have access to the same benefits when eligible. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
Application Instructions
Not specified