Mobile Associate, Store-in-Store | Bilingual Spanish Preferred, Retail Sales

About the role

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage with customers in a highly-traffic retail environment, using digital tools to educate and showcase T-Mobile solutions. They are passionate about customer service and committed to building strong relationships.

Responsibilities

• Engage with a broad range of customers in a retail environment, using digital tools and solution-based selling techniques.
• Identify customer needs and recommend wireless solutions, ensuring they understand how to self-serve and utilize the T-Mobile app.
• Complete training on the T-Mobile in-store experience, new skills, products, and processes.
• Partner with nearby store locations to properly onboard customers, performing skills practicing, knowledge sharing, and store operations.
• Perform key tasks such as carrying keys to kiosk cabinets, locking/knocking down kiosks, and reporting lost keys or assets to managers.
• Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.
• Be proactive in reaching out to potential customers to drive sales activity and manage Be Back processes.

Requirements

High School Diploma/GED. 6 months of customer service and/or sales experience, preferably in a retail environment.

Qualifications

• Customer Satisfaction: Passionate customer advocate with a desire to connect and have fun with customers.
• Team Building: Willingness to work alongside peers and store leaders, learning and sharing best practices.
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment.

Skills and Abilities

• Effective at balancing customer experience and performance goals.
• Desire to be a part of the game-changing T-Mobile store team.
• Passionate about being yourself when connecting with customers.

Benefits

• Medical, dental, and vision insurance.
• A flexible spending account.
• 401(k).
• Employee stock grants and employee stock purchase plan.
• Paid time off and up to 12 paid holidays.
• Parental and family leave.
• Childcare subsidy.
• Tuition assistance.
• Short- and long-term disability.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service & home internet discounts.
• Pet insurance.
• Access to commuter and transit programs.

Pay

$19.50 per hour, plus $5.00 per hour training pay. After completing training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status.

Schedule

No travel required.

Benefits

Full and part-time employees have access to the same benefits when eligible. These include medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Additionally, eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.

Equal Opportunity Employer

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation, or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.