Mobile Associate, Store in Store

About the role

Mobile Associates, Store-in-Store are integral to the Retail Team, responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage with customers in a high-traffic retail environment, using digital tools, communicating effectively, educating customers, and showcasing the value of T-Mobile solutions.

Responsibilities

- Engage with a broad range of customers in a highly-traffic retail environment. - Leverage digital self-serve tools during customer interactions and the onboarding process. - Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. - Complete training on the T-Mobile in-store experience, new skills, products, and processes. - Ensure readiness by reviewing personal results, current promotions, and updates on the Hub. - Partner with nearby store locations to properly/onboard customers. - Perform skills practicing, knowledge sharing, store operations, opening and closing procedures. - Carry keys to kiosk cabinets, lock/secure kiosks and assets, and report any lost keys or assets to your manager. - Be customer obsessed, passionate, friendly, and engaging. - Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Requirements

- High School Diploma/GED. - 6 months of customer service and/or sales experience, preferred in a retail environment. - Coaching. - Communication. - Consultative Selling. - Customer Communications. - Customer Education. - Customer Engagement. - Customer Needs Identification. - Customer Referrals. - Customer Satisfaction Management. - Customer Service. - Leadership. - Product Knowledge. - Relationship Building. - Sales. - Sales Prospecting. - Sales Techniques. - At least 18 years of age. - Legally authorized to work in the United States.

Qualifications

- None specified.

Skills

- Coaching. - Communication. - Consultative Selling. - Customer Communications. - Customer Education. - Customer Engagement. - Customer Needs Identification. - Customer Referrals. - Customer Satisfaction Management. - Customer Service. - Leadership. - Product Knowledge. - Relationship Building. - Sales. - Sales Prospecting. - Sales Techniques.

Benefits

- Competitive base salary and compensation package. - Multiple wealth-building opportunities including annual stock grants, employee stock purchase plan, 401(k), and access to free, year-round money coaches. - Comprehensive benefits package including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. - Additional perks such as mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. - Guaranteed $20/hour inclusive of base pay and incentives for all employees. - Annual Stock Grant for full-time employees.

Pay

- Hourly pay starts at $20 per hour, plus incentives.

Schedule

- Hours vary based on store schedule.

Travel

- No travel required.

DOT Regulated

- No.

Safety Sensitive Position

- No.