Mobile Associate- Retail Sales, Store in Store

Job Overview

The secret to T‑Mobile’s success is an Un‑carrier culture built on an obsession with creating extraordinary experiences for both people and customers. Store‑in‑Store Mobile Associates are the face of T‑Mobile inside a warehouse/club kiosk setting, bringing energy, passion, and expertise to every customer interaction. This role thrives in a high‑traffic environment where technology evolves quickly and customer needs change.

Responsibilities

• Proactively engage with a broad range of customers in a high‑traffic retail environment.
• Use digital tools to communicate, educate, and showcase the value of T‑Mobile’s warehouse/club member benefits.
• Complete training on the store‑in‑store experience, new skills, products, processes, and system resources.
• Continuously learn and improve skills to provide the best possible customer experience.
• Practice skills, share knowledge, and support store operations.
• Provide friendly, engaging service that builds rapport, trust, and loyalty.
• Proactively attract potential customers to drive sales activity.
• Follow up with customers, collect referrals, handle “Be Back” processes, and nurture relationships with new and existing customers.

Education and Experience

• High School Diploma or GED (required).
• 6 months of customer service and/or sales experience in a retail environment (preferred).

Skills

• Consultative selling
• Customer needs identification
• Effective communication
• Customer satisfaction management
• Customer service
• Customer engagement
• Relationship building
• Coaching
• Leadership
• Sales techniques
• Customer education
• Sales
• Customer communications
• Product knowledge
• Customer referrals
• Sales prospecting

Applicants must be at least 18 years old and legally authorized to work in the United States.

Pay

Hourly base pay is $18.00 plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for the training pay. After training, associates are promoted to Mobile Expert and become eligible for an annualized incentive target of $18,000 (actual incentives vary based on performance and full‑time status). All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. Every employee is also eligible for an annual stock grant.

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) with company match
• Employee stock grants and employee stock purchase plan
• Paid time off and up to 12 paid holidays (approximately 4 weeks for new full‑time employees, 2.5 weeks for new part‑time employees)
• Paid parental and family leave
• Family‑building benefits
• Back‑up care and enhanced family support
• Childcare subsidy
• Tuition assistance and college coaching
• Short‑ and long‑term disability
• Voluntary AD&D, accident, life, disability, and long‑term care insurance
• Mobile service and home internet discounts
• Pet insurance
• Commuter and transit program access