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Jobs · Business Development · Indiana

Mobile Associate- Retail Sales, Store-in-Store​

T-Mobile · Indianapolis, IN · 1 mo ago
Business Development$18/hrPart-time
We need to output HTML fragment with sections: About the role? The posting includes "Job Overview", "Job Responsibilities", "Education and Work Experience", "Knowledge, Skills and Abilities", "Travel", "DOT Regulated", "Safety Sensitive Position", "Hourly Base Pay", benefits description, etc. We must use

for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should only include sections when there is real specific content. We need to preserve all substantive info, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove the EEO statement at end, accommodation contact, etc. We need to include Pay section if posting states it: It says "Hourly Base Pay: $18.00, plus $5.00 per hour training pay." Also mentions "Within the first 90 days... eligible for hourly training pay. Once completed... eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives." Also mentions stock grant etc. So we have pay info. Benefits: The paragraph about benefits is extensive. We should include Benefits section. Schedule: Not mentioned explicitly; no schedule info. So we should not create Schedule section. Qualifications: Could combine Education and Work Experience and Knowledge, Skills and Abilities. The instructions say use headings like Requirements, Qualifications, Skills. We need to decide which sections to include. We have Education and Work Experience (High School Diploma/GED required, 6 months experience preferred). Also Knowledge, Skills and Abilities list (many required). Also Travel, DOT Regulated, Safety Sensitive Position (these are like requirements). Could combine into a "Requirements" section. We need to avoid filler like "commensurate with experience". Not present. We need to output only HTML fragment, no /, no markdown fences. We'll produce something like:

Job Overview

... (the overview paragraph)

Responsibilities

  • ...
    • ...

Requirements

  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)
  • Coaching (Required)
    • ... etc for each skill.
  • At least 18 years of age
  • Legally authorized to work in the United States
  • Travel: Not required
  • DOT Regulated: No
  • Safety Sensitive Position: No
But we need to preserve the list format: The original had "Knowledge, Skills and Abilities:" then a list of items separated by spaces. We'll convert each to
  • . Also include "Education and Work Experience" as part of Requirements. We also need Benefits section:

    Benefits

    • ... each benefit item
      • ...
    . The benefits paragraph is long; we need to split into list items preserving all info. We must not invent or summarize away detail. We need to capture each benefit mentioned: medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Also mobile service & home internet discounts, pet insurance, access to commuter and transit programs. We need to preserve all that detail. Could make each bullet a benefit item. Pay section:

    Pay

    Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

    We might also include the stock grant mention in Pay or Benefits; but it's already in Benefits as employee stock grants. We'll keep in Pay as per text. We must not repeat job title as heading. The page already shows it, so we don't add a heading for "Mobile Associate, Store-in-Store". We'll start with Job Overview. We need to remove duplicated lines: The posting had some repeated sentences like "Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics." That's a bit garbled; we need to preserve substantive info but not duplicate. We'll include that as part of overview maybe. Let's extract overview: "Job Overview Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics." We'll keep that as a paragraph. Responsibilities: list each bullet. We need to ensure we don't include application instructions like "To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com." That's part of benefits description; we can keep as a sentence maybe but it's not a benefit; it's a link. Might be considered boilerplate? It's a reference to benefits site; could be kept as part of benefits description. But instructions say remove application instructions; that's not application instruction. It's a link for benefits info; we can keep as a sentence. We also need to remove the EEO statement at the end and accommodation contact. Now produce HTML. Let's craft. We'll need to escape any special characters? Not needed. We'll produce:

    Job Overview

    Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

    Responsibilities

    • Proactively engages with a broad range of customers in a highly-traffic retail environment.
    • You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
    • As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process.
    • You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
    • By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction.
    • Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources.
    • Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
    • You will continuously learn and improve your skills to provide the best possible experience for our customers.
    • Partner with nearby store locations to properly/fully on-board customers.
    • Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
    • As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
    • Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations.
    • You will proactively reach out to potential customers to further drive sales activity in your location.
    • You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
    • As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail.
    • Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.

    Requirements

    • High School Diploma/GED (Required)
    • 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)
    • Coaching (Required)
    • Communication (Required)
    • Customer Engagement (Required)
    • Customer Needs Identification (Required)
    • Customer Service (Required)
    • Leadership (Required)
    • Product Knowledge (Required)
    • Relationship Building (Required)
    • Sales (Required)
    • Sales Techniques (Required)
    • At least 18 years of age
    • Legally authorized to work in the United States
    • Travel: Not required
    • DOT Regulated: No
    • Safety Sensitive Position: No

    Benefits

    • Medical, dental and vision insurance
    • Flexible spending account
    • 401(k)
    • Employee stock grants
    • Employee stock purchase plan
    • Paid time off and up to 12 paid holidays (about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually)
    • Paid parental and family leave
    • Family building benefits
    • Back-up care
    • Enhanced family support
    • Childcare subsidy
    • Tuition assistance
    • College coaching
    • Short- and long-term disability
    • Voluntary AD&D coverage
    • Voluntary accident coverage
    • Voluntary life insurance
    • Voluntary

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