Mobile Associate - Retail Sales, Bilingual Spanish Preferred
About the role
This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.
Responsibilities
- Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
- Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
- Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
- Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
- Also responsible for other duties/projects as assigned by business management as needed
Requirements
High School Diploma/GED (Required); 6 months of customer service and/or sales experience in a retail environment (Preferred).
Skills
- Change Agility (Required)
- Communication (Required)
- Customer Problem Solving (Required)
- Customer Service (Required)
- Engaging People (Required)
- Multitasking (Required)
- Sales (Required)
- Teamwork Orientation (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Pay
Hourly base pay: $18.00, plus $5.00 per hour training pay during the first 90 days of on‑the‑job training. After training, Mobile Associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000/year (actual incentives vary by performance and full‑time status). T‑Mobile guarantees all employees earn at least $20/hour inclusive of base pay and incentives. All employees are eligible for an annual stock grant and can participate in the employee stock purchase plan.
Benefits
- Medical, dental, and vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off
- Up to 12 paid holidays (≈4 weeks for new full‑time employees, ≈2.5 weeks for new part‑time employees annually)
- Paid parental and family leave
- Family building benefits
- Back‑up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short‑ and long‑term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long‑term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs