Jobs · Business Development · California

Mobile Associate - Retail Sales, Bilingual - Spanish

T-Mobile · Pomona, CA · 1 mo ago
Business Development$19.5/hrPart-time
We need to output HTML fragment with sections: About the role? The posting includes "Job Overview" and "Job Responsibilities", "Education and Work Experience", "Required Knowledge, Skills and Abilities", "Licenses and Certifications", "Travel", "DOT Regulated", "Safety Sensitive Position", "Hourly Base Pay", benefits, etc. We need to use

for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. No Job ID etc. Remove boilerplate: EEO, accommodation, etc. Also remove duplicated lines. Keep all substantive info. We need to decide which sections to include based on content. We have: - Job Overview (description) -> could be "About the role" section. - Job Responsibilities -> "Responsibilities" section. - Education and Work Experience -> could be "Requirements" or "Qualifications". The instruction: Use headings for About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map. Education and Work Experience likely goes under "Requirements" (or "Qualifications"). Required Knowledge, Skills and Abilities goes under "Skills" maybe. Licenses and Certifications maybe also under "Requirements". Travel etc maybe not needed as separate headings unless they have content; but we only include sections when posting has real specific content. Travel: "Travel Required (Yes/No): No" - that's specific but maybe minor metadata; we could fold into a short

or drop. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it. So Travel etc can be minor metadata; we can include in a short paragraph maybe under "Requirements" or just drop. Since they ask to prefer few substantive sections over many thin ones, we likely drop Travel etc. Pay: we have Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Also mention annualized incentive target $18,000/year, guarantee $20/hour inclusive of base pay and incentives, annual stock grant. So we have Pay info. Benefits: extensive list. Schedule: not mentioned explicitly; maybe not include. Thus sections: About the role (Job Overview), Responsibilities, Requirements (Education and Work Experience + Licenses and Certifications?), Skills (Required Knowledge, Skills and Abilities), Benefits, Pay. We need to use

  • for any list of duties/requirements/benefits. For prose use

    . We must preserve all substantive information; do not invent or summarize away detail. We need to extract details exactly. Let's parse the posting. Job Overview paragraph: "Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training." We'll put that as

    under About the role. Job Responsibilities: It's a long paragraph with bullet-like items separated by periods. We need to convert to list

    • . The responsibilities list includes: - Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by: - Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store. - Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store. - Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices. - Approaching service and sales needs with composure, integrity and compassion. - Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: - How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network - Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further. - Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources. - Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology. - Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to: - Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment. - Successfully identify and handoff small business leads. - Support team initiatives and create an inclusive environment We need to preserve all details. Could flatten into list items each bullet. Might be okay to keep sub-bullets as separate
    • but maintain hierarchy? Probably just list each responsibility as separate
    • . We'll capture each distinct action. Let's extract each bullet: 1. Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by: - Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store. - Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store. - Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices. - Approaching service and sales needs with composure, integrity and compassion. 2. Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: - How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network - Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further. 3. Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources. 4. Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology. 5. Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to: - Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment. - Successfully identify and handoff small business leads. 6. Support team initiatives and create an inclusive environment We could keep sub-bullets as separate list items under a parent? But HTML only allows flat list unless nested. Could nest
      • inside
      • . That's acceptable. We'll do nested lists for subpoints. Education and Work Experience: "High School Diploma/GED (Required) 6 months of customer service and/or sales experience, Retail environment preferred." We'll put as list under Requirements. Licenses and Certifications: "At least 18 years of age Legally authorized to work in the United States" We could also include under Requirements. Required Knowledge, Skills and Abilities: "Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required) Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required) Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. () Effective at balancing customer needs and performance goals. (Required)" Note there is an empty parentheses after third item; we keep as is. We'll put under Skills. Pay: "Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant." We'll put as prose under Pay. Benefits: Long list: "Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com." We'll put as list under Benefits. Each benefit item separated by commas; we can split into list items. We need to preserve all substantive info; we can create
        • for each benefit. Let's extract benefits list: - medical insurance - dental insurance - vision insurance - flexible spending account - 401(k) - employee stock grants - employee stock purchase plan - paid time off - up to 12 paid holidays (which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually) - paid parental and family leave - family building benefits - back-up care - enhanced family support - childcare subsidy - tuition assistance - college coaching - short- and long-term disability - voluntary AD&D coverage - voluntary accident coverage - voluntary life insurance - voluntary disability insurance - voluntary long-term care insurance - mobile service & home internet discounts - pet insurance - access to commuter and transit programs Also note "We cover all of the bases, offering ..." and "We don't stop there - eligible employees can also receive ..." We'll keep as list. We'll also include the sentence about Full and part-time employees have access to the same benefits when eligible. Could be a preceding

          . Now schedule: not present, so we omit. Now ensure we don't include boilerplate: EEO, accommodation, etc. Remove. Now produce HTML fragment:

          About the role

          Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to

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