Mobile Associate - Retail Sales, Bilingual Preferred
About the role
This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards.
Responsibilities
- Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
- Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
- Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
- Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
- Also responsible for other duties/projects as assigned by business management as needed
Qualifications
- High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience, Retail environment. (Preferred)
Skills
- Change Agility (Required)