Mobile Associate, Retail Sales, Bilingual Preferred

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive a competitive base salary, annual stock grants, an employee stock purchase plan, 401(k), and access to free, year-round money coaches.

About the role

Mobile Associates (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They act as brand ambassadors, building energy and excitement around products and services. This role thrives in a fast-paced environment where technology, customer needs, and retail experiences continuously evolve. Mobile Associates immerse themselves in customer connections, building and deepening relationships while uncovering needs and recommending solutions. This is a learning role where associates proactively build skills to prepare for advancement to Mobile Expert.

Responsibilities

• Build proficiency in serving and selling to customers while delivering a world-class experience and building loyalty by:
  • Helping customers continue their shopping journey, whether online, through Customer Care, or in-store.
  • Providing hands-on demonstrations of the latest technology in-store.
  • Side-by-side selling to find personalized solutions beyond basic devices and plans, including accessories and IoT devices.
  • Approaching service and sales with composure, integrity, and compassion.
• Use digital tools in interactions and onboarding to demonstrate:
  • T-Mobile’s expanding coverage and lightning-fast LTE network.
  • How T-Mobile plans and services help customers live unlimited and stay connected.
• Complete training on T-Mobile’s in-store experience, new skills, processes, and system knowledge.
• Maximize time on shift by learning about wireless and technology innovations between customer interactions.
• Partner with T-Mobile employees across channels, including business and customer service, to:
  • Collectively own the customer experience and resolve issues seamlessly.
  • Identify and handoff small business leads.
  • Support team initiatives and foster an inclusive environment.

Requirements

• High School Diploma or GED (required).
• 6 months of customer service and/or sales experience; retail environment preferred (required).
• Passionate customer advocate with a desire to connect authentically and enjoy the process (required).
• Competitive drive and ability to succeed in a fast-paced sales environment (required).
• Willingness to work alongside peers and store leaders, learning and sharing ideas while serving customers (required).
• Ability to balance customer needs with performance goals (required).
• At least 18 years of age and legally authorized to work in the United States.

Pay

Hourly base pay starts at $19.50, plus $5.00 per hour training pay during the first 90 days. After completing on-the-job training and promoting to Mobile Expert, associates become eligible for an annualized incentive target of $18,000/year (actual incentives vary based on performance and full-time status). All employees earn at least $20/hour, inclusive of base pay and incentives. Every employee is also eligible for an Annual Stock Grant.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending account.
• 401(k) with company match.
• Employee stock grants and stock purchase plan.
• Paid time off and up to 12 paid holidays (approximately 4 weeks for new full-time employees and 2.5 weeks for new part-time employees annually).
• Paid parental and family leave.
• Family-building benefits, back-up care, enhanced family support, and childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts.
• Pet insurance.
• Commuter and transit programs.