Mobile Associate - Retail Sales, Bilingual

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions. The role requires consistent use of digital tools to demonstrate network coverage and service benefits effectively. Success is measured by the ability to build customer relationships, complete training, and contribute to a seamless customer experience, enhancing customer loyalty and supporting team initiatives through effective communication and service delivery.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories.
• Perform other duties/projects as assigned by business management as needed.

Education and Experience

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).

Knowledge, Skills and Abilities

• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)

Pay

Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for the training pay. After training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 (actual incentives vary based on performance and full‑time status). All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Every employee is also eligible for an Annual Stock Grant.

Benefits

T‑Mobile offers a comprehensive Total Rewards Package that includes medical, dental, and vision insurance; a flexible spending account; 401(k) with company match; employee stock grants; employee stock purchase plan; paid time off and up to 12 paid holidays (approximately 4 weeks for new full‑time employees and 2.5 weeks for new part‑time employees); paid parental and family leave; family‑building benefits; backup care; enhanced family support; childcare subsidy; tuition assistance and college coaching; short‑ and long‑term disability; voluntary AD&D, accident, life, disability, and long‑term care insurance; mobile service and home internet discounts; pet insurance; and commuter and transit programs. For full details, visit www.t-mobilebenefits.com.