Mobile Associate - Retail Sales, Bilingual

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions. The role requires consistent use of digital tools to demonstrate network coverage and service benefits effectively. Success is measured by the ability to build customer relationships, complete training, and contribute to a seamless customer experience. The work impacts the organization by enhancing customer loyalty and supporting team initiatives through effective communication and service delivery.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Knowledge, Skills and Abilities

• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)

Qualifications

• At least 18 years of age
• Legally authorized to work in the United States

Benefits

• Hourly Base Pay: $18.00, plus $5.00 per hour training pay
• Benefits include medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance
• T-Mobile maintains a drug-free workplace

Pay and Schedule

• Hourly Base Pay: $18.00, plus $5.00 per hour training pay
• Annualized incentive target of $18,000/year for Mobile Experts
• Actual incentives vary based on performance and full-time status
• All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives

Benefits

• Full and part-time employees have access to the same benefits when eligible
• Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs

Travel

• No

DOT Regulated

• No

Safety Sensitive Position

• No