Mobile Associate - Retail Sales

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive the same big love we give our customers, including a competitive base salary and compensation package, annual stock grants, an employee stock purchase plan, 401(k), and free year-round access to money coaches.

About the role

Mobile Associates (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They act as brand ambassadors, building energy and excitement around our products and services. This role is a learning position where new associates proactively build skills and proficiencies in preparation for advancement to Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

Responsibilities

• Build proficiency in serving and selling to customers while delivering a world-class experience and fostering loyalty by:
  • Helping customers continue their shopping journey, whether online, through Customer Care, or in-store.
  • Providing hands-on demonstrations of the latest technology in-store.
  • Engaging in side-by-side selling to offer personalized solutions beyond basic devices and plans, including unique accessories and IoT devices.
  • Approaching service and sales with composure, integrity, and compassion.
• Develop skills with digital tools to demonstrate:
  • T-Mobile’s expanding coverage and lightning-fast LTE network in the customer’s neighborhood.
  • How T-Mobile plans and services enable customers to live unlimited and stay connected.
• Complete training on T-Mobile’s in-store experience, new skills, processes, and system knowledge.
• Maximize time on shift by learning about wireless and technology innovations between customer interactions.
• Partner with T-Mobile employees across channels, including business and customer service, to:
  • Collectively own the customer experience and resolve issues seamlessly.
  • Identify and handoff small business leads.
  • Support team initiatives and foster an inclusive environment.

Requirements

• High School Diploma or GED (required).
• 6 months of customer service and/or sales experience (retail environment preferred).
• Passionate customer advocate with a desire to connect authentically and enjoy the process (required).
• Competitive drive and ability to thrive in a fast-paced sales environment (required).
• Willingness to collaborate with peers and store leaders, share ideas, and resolve customer issues (required).
• Ability to balance customer needs with performance goals (required).
• At least 18 years of age and legally authorized to work in the United States.

Pay

Hourly base pay of $18.00, plus $5.00 per hour training pay during the first 90 days. After completing on-the-job training and promoting to Mobile Expert, associates become eligible for an annualized incentive target of $18,000/year (actual incentives vary based on performance and full-time status). All employees are guaranteed to earn at least $20/hour, inclusive of base pay and incentives. Every employee is also eligible for an Annual Stock Grant.

Benefits

• Comprehensive health coverage: medical, dental, and vision insurance.
• Financial wellness: 401(k), flexible spending account, annual stock grants, and employee stock purchase plan.
• Paid time off: up to 4 weeks for new full-time employees and 2.5 weeks for new part-time employees annually, including paid holidays, parental leave, and family leave.
• Family support: family-building benefits, back-up care, enhanced family support, childcare subsidy, and tuition assistance.
• Additional perks: mobile service and home internet discounts, pet insurance, commuter and transit programs, college coaching, and voluntary insurance options (AD&D, accident, life, disability, and long-term care).