Mobile Associate - Retail Sales
About the role
This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.
Responsibilities
- Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
- Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
- Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
- Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
- Perform other duties or projects as assigned by business management
Requirements
- High School Diploma or GED (required)
- 6 months of customer service and/or sales experience, preferably in a retail environment
- At least 18 years of age
- Legally authorized to work in the United States
- No travel required
Skills
- Change Agility
- Communication
- Customer Problem Solving
- Customer Service
- Engaging People
- Multitasking
- Sales
- Teamwork Orientation
Pay
Hourly base pay of $19.50, plus $5.00 per hour training pay during the first 90 days. After completing on-the-job training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. Actual incentives vary based on performance and full-time status. All employees are guaranteed to earn at least $20 per hour inclusive of base pay and incentives.
Benefits
- Annual Stock Grant (all employees eligible)
- Employee Stock Purchase Plan
- 401(k) retirement plan
- Free, year-round money coaches
- Medical, dental, and vision insurance
- Flexible Spending Account
- Paid time off and up to 12 paid holidays (approximately 4 weeks for new full-time employees and 2.5 weeks for new part-time employees annually)
- Paid parental and family leave
- Family building benefits
- Back-up care and enhanced family support
- Childcare subsidy
- Tuition assistance and college coaching
- Short- and long-term disability
- Voluntary AD&D, accident, life, disability, and long-term care insurance
- Mobile service and home internet discounts
- Pet insurance
- Commuter and transit programs