Mobile Associate - Retail Sales

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Education and Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)

Required Skills

• Change Agility
• Communication
• Customer Problem Solving
• Customer Service
• Engaging People
• Multitasking
• Sales
• Teamwork Orientation
• At least 18 years of age
• Legally authorized to work in the United States

Pay

• Hourly base pay: $19.50, plus $5.00 per hour training pay during the first 90 days
• After training completion, promote to Mobile Expert and become eligible for an annualized incentive target of $18,000/year (actual incentives vary based on performance and full-time status)
• All employees guaranteed to earn $20/hour inclusive of base pay and incentives

Benefits

• Annual Stock Grant for all employees
• Employee Stock Purchase Plan
• 401(k)
• Medical, dental, and vision insurance
• Flexible spending account
• Paid time off and up to 12 paid holidays (approximately 4 weeks annually for new full-time employees; approximately 2.5 weeks annually for new part-time employees)
• Paid parental and family leave
• Family building benefits, back-up care, enhanced family support, and childcare subsidy
• Tuition assistance and college coaching
• Short- and long-term disability
• Voluntary AD&D coverage, accident coverage, life insurance, disability insurance, and long-term care insurance
• Mobile service and home internet discounts
• Pet insurance
• Commuter and transit programs