Mobile Associate - Retail Sales

T-Mobile · Brookfield, WI · 5 days ago

Business Development$19.5/hrFull-time

About the role

Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile! They're brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment, where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry.

Responsibilities

Serving and selling to our customers, while providing a best in class customer experience and building loyalty
Consistently leverages digital tools in interactions and onboarding
Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
PARTNERS WITH T-MOBILE EMPLOYEES ACROSS CHANNELS, INCLUDING BUSINESS AND CUSTOMER SERVICE

Requirements

High School Diploma/GED
30 days T-Mobile Mobile Associate experience
6 months of customer service and/or sales experience, Retail environment (Preferred)

Qualifications

Change Agility
Communication
Customer Problem Solving
Customer Service
Engaging People
Multitasking
Sales
Teamwork Orientation

Skills

Change Agility
Communication
Customer Problem Solving
Customer Service
Engaging People
Multitasking
Sales
Teamwork Orientation

Benefits

Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

Pay

Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.

Schedule

Travel Required: No

Schedule

DOT Regulated: No

Schedule

Safety Sensitive Position: No

Schedule

Hourly Base Pay: $19.50, plus $5.00 per hour training pay

Schedule

Annualized Incentive Target: $18,000/year

Schedule

Base Pay: $20/hour

Schedule

Hourly Training Pay: $5.00 per hour

Schedule

Training Pay: Yes

Schedule

Training Pay Duration: 90 days

Schedule

Training Pay Eligibility: Yes

Schedule

Training Pay Amount: $5.00 per hour

Schedule

Training Pay Start Date: First 90 days working at T-Mobile

Schedule

Training Pay End Date: After on-the-job training completion

Schedule

Training Pay Target: $18,000/year

Schedule

Training Pay Variability: Based on performance and full-time status