Mobile Associate, Retail Sales
About the role
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving.
Responsibilities
As a Mobile Associate, you will be required to successfully complete new employee training and perform the following duties:
- Build proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by helping customers pick up right where they left off in their shopping journey.
- Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.
- Sell side-by-side to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love.
- Approach service and sales needs with composure, integrity, and compassion.
- Become skilled with and consistently use digital tools in interactions and onboarding to actively demonstrate our ever-expanding coverage and T-Mobile plans and services.
- Complete training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
- Establish relationships with and partner with T-Mobile employees across channels to collectively own the customer experience and resolve issues.
Requirements
The following are required for this role:
- High School Diploma/GED
- 6 months of customer service and/or sales experience, Retail environment preferred
- Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
- Competitive drive and proven ability to succeed in a fast-paced sales environment
- Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
- Effective at balancing customer needs and performance goals
Qualifications
In addition to the requirements, the following qualifications are preferred:
- At least 18 years of age
- Legally authorized to work in the United States
Pay
The hourly base pay for this role is $18.00, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.
Benefits
T-Mobile offers a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off and up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs