Mobile Associate - Retail Sales

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Knowledge, Skills and Abilities

• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)
• Teamwork Orientation (Required)

Qualifications

• At least 18 years of age
• Legally authorized to work in the United States

Benefits

• Hourly Base Pay: $18.00, plus $5.00 per hour training pay
• On-the-job training and eligibility for hourly training pay within the first 90 days
• Annualized incentive target of $18,000/year for Mobile Experts
• Full and part-time employees have access to the same benefits when eligible
• Includes medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance
• Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs

Pay

Hourly Base Pay: $18.00, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.

Schedule

No travel required

Benefits

• Drug-free workplace policy

Contact Information

To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

For questions regarding the application process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500.