Mobile Associate, Bilingual |Spanish, Retail Sales

About the role

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions. The role requires consistent use of digital tools to demonstrate network coverage and service benefits effectively. Success is measured by the ability to build customer relationships, complete training, and contribute to a seamless customer experience. The work impacts the organization by enhancing customer loyalty and supporting team initiatives through effective communication and service delivery.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Perform other duties or projects as assigned by business management

Requirements

• High School Diploma or GED (Required)
• 6 months of customer service and/or sales experience, preferably in a retail environment
• Must be fluent in English and Spanish (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Skills

• Change Agility
• Communication
• Customer Problem Solving
• Customer Service
• Engaging People
• Multitasking
• Sales

Pay

Hourly base pay of $21.50, plus $5.00 per hour training pay during the first 90 days. After completing training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year, with actual incentives varying based on performance and full-time status. All employees are guaranteed to earn at least $20 per hour inclusive of base pay and incentives.

Benefits

• Annual Stock Grant for all employees
• Employee Stock Purchase Plan
• 401(k) with company match
• Free, year-round money coaches
• Medical, dental, and vision insurance
• Flexible spending account
• Paid time off and up to 12 paid holidays (approximately 4 weeks for new full-time employees and 2.5 weeks for new part-time employees annually)
• Paid parental and family leave
• Family building benefits
• Back-up care and enhanced family support
• Childcare subsidy
• Tuition assistance and college coaching
• Short- and long-term disability
• Voluntary AD&D, accident, life, disability, and long-term care insurance
• Mobile service and home internet discounts
• Pet insurance
• Commuter and transit programs