Mobile Associate, Bilingual | Spanish - Retail Sales
About the role
This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions, consistently using digital tools to demonstrate network coverage and service benefits. Success is measured by the ability to build customer relationships, complete training, and contribute to a seamless customer experience, enhancing customer loyalty and supporting team initiatives.
Responsibilities
- Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
- Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
- Complete required training to build knowledge of products, services, systems, and processes for effective customer support
- Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories
- Perform other duties/projects as assigned by business management as needed
Requirements
High School Diploma/GED (required); 6 months of customer service and/or sales experience in a retail environment (preferred). Must be at least 18 years of age and legally authorized to work in the United States.
Travel: Not required. Position is not DOT‑regulated and not safety‑sensitive.
Skills
- Change Agility (required)
- Communication (required)
- Customer Problem Solving (required)
- Customer Service (required)
- Engaging People (required)
- Multitasking (required)
- Sales (required)
- Fluent in English and Spanish (required)
Pay
Hourly base pay: $19.50, plus $5.00 per hour training pay during the first 90 days (on‑the‑job training). After training, Mobile Associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000/year; actual incentives vary based on performance and full‑time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Every employee is eligible for an Annual Stock Grant.
Benefits
- Medical, dental, and vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off
- Up to 12 paid holidays (≈4 weeks for new full‑time, ≈2.5 weeks for new part‑time annually)
- Paid parental and family leave
- Family building benefits
- Back‑up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short‑ and long‑term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long‑term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs