Mobile Associate, Bilingual Spanish Preferred - Retail Sales

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive competitive compensation and wealth-building opportunities, including an annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

About the role

Mobile Associates (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They act as brand ambassadors, building energy and excitement around products and services. This role focuses on learning and skill-building to prepare for advancement to a Mobile Expert position. New associates must complete new employee training.

Responsibilities

• Build proficiency in serving and selling to customers while delivering a world-class experience and fostering loyalty by:
  • Assisting customers in continuing their shopping journey, whether online, through Customer Care, or in-store.
  • Providing hands-on demonstrations of the latest technology.
  • Engaging in side-by-side selling to offer personalized solutions, including devices, service plans, accessories, and IoT devices.
  • Approaching service and sales with composure, integrity, and compassion.
• Develop skills in using digital tools for interactions and onboarding to demonstrate:
  • T-Mobile’s expanding coverage and LTE network capabilities.
  • The benefits of T-Mobile plans and services, enabling customers to live unlimited and stay connected.
• Complete training on T-Mobile’s in-store experience, new processes, systems, and reference resources.
• Maximize time on shift by learning about wireless and technology innovations between customer interactions.
• Establish relationships and partner with T-Mobile employees across channels, including business and customer service, to:
  • Collectively own the customer experience and resolve issues seamlessly.
  • Identify and handoff small business leads.
  • Support team initiatives and foster an inclusive environment.

Requirements

• High School Diploma or GED (Required).
• 6 months of customer service and/or sales experience; retail environment preferred (Required).
• Passionate customer advocate with a desire to connect authentically and enjoy the process (Required).
• Competitive drive and ability to thrive in a fast-paced sales environment (Required).
• Willingness to collaborate with peers and store leaders, share ideas, and resolve customer issues (Required).
• Ability to balance customer needs with performance goals (Required).
• At least 18 years of age and legally authorized to work in the United States.

Pay

Hourly base pay of $19.50, plus $5.00 per hour training pay during the first 90 days. After completing on-the-job training and promoting to Mobile Expert, associates become eligible for an annualized incentive target of $18,000/year (actual incentives vary based on performance and full-time status). All employees earn at least $20/hour, inclusive of base pay and incentives. Additionally, all employees are eligible for an Annual Stock Grant.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending account.
• 401(k) retirement plan.
• Employee stock grants and stock purchase plan.
• Paid time off and up to 12 paid holidays (approximately 4 weeks for new full-time employees and 2.5 weeks for new part-time employees annually).
• Paid parental and family leave.
• Family building benefits and back-up care.
• Enhanced family support and childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts.
• Pet insurance.
• Commuter and transit programs.