Mobile Associate- Bilingual ,Spanish Preferred

About the role

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Perform other duties or projects as assigned by business management.

Education and Experience

• High School Diploma or GED (required).
• 6 months of customer service and/or sales experience in a retail environment (preferred).

Knowledge, Skills and Abilities

• Change Agility
• Communication
• Customer Problem Solving
• Customer Service
• Engaging People
• Multitasking
• Sales
• Teamwork Orientation
• At least 18 years of age
• Legally authorized to work in the United States

Pay

Hourly base pay is $18.00 plus $5.00 per hour training pay during the first 90 days. After completing training, Mobile Associates are promoted to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 (actual incentives vary based on performance and full‑time status). All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) retirement plan
• Employee stock grants and employee stock purchase plan
• Paid time off and up to 12 paid holidays (approximately 4 weeks for new full‑time employees and 2.5 weeks for new part‑time employees)
• Paid parental and family leave
• Family building benefits
• Back‑up care and enhanced family support
• Childcare subsidy
• Tuition assistance and college coaching
• Short‑ and long‑term disability coverage
• Voluntary AD&D, accident, life, disability, and long‑term care insurance options
• Mobile service and home internet discounts
• Pet insurance
• Commuter and transit programs

For a full overview of T‑Mobile’s benefits, visit www.t-mobilebenefits.com.