Mobile Associate, Bilingual - Retail Sales

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive competitive compensation and wealth-building opportunities, including an annual stock grant, employee stock purchase plan, 401(k), and free year-round money coaching.

About the role

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions. Success is measured by the ability to build customer relationships, complete training, and contribute to a seamless customer experience.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Perform other duties or projects as assigned by business management.

Requirements

• High School Diploma or GED (required).
• 6 months of customer service and/or sales experience, preferably in a retail environment.
• At least 18 years of age.
• Legally authorized to work in the United States.
• No travel required.

Skills

• Change Agility
• Communication
• Customer Problem Solving
• Customer Service
• Engaging People
• Multitasking
• Sales

Pay

Hourly base pay starts at $18.00, plus $5.00 per hour training pay during the first 90 days. After completing training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year (actual incentives vary based on performance and full-time status). All employees are guaranteed to earn at least $20/hour inclusive of base pay and incentives. Every employee is also eligible for an Annual Stock Grant.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending account.
• 401(k) retirement plan.
• Annual stock grant and employee stock purchase plan.
• Paid time off and up to 12 paid holidays (about 4 weeks for new full-time employees and 2.5 weeks for new part-time employees annually).
• Paid parental and family leave.
• Family building benefits, back-up care, enhanced family support, and childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts.
• Pet insurance.
• Commuter and transit programs.