Mobile Associate, Bilingual - Retail Sales
Job Overview
This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions. The role requires consistent use of digital tools to demonstrate network coverage and service benefits effectively. Success is measured by the ability to build customer relationships, complete training, and contribute to a seamless customer experience. The work impacts the organization by enhancing customer loyalty and supporting team initiatives through effective communication and service delivery.
Job Responsibilities
- Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
- Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
- Complete required training to build knowledge of products, services, systems, and processes for effective customer support
- Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
- Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience
- High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience, Retail environment. (Preferred)
Knowledge, Skills and Abilities
- Change Agility (Required)
- Communication (Required)
- Customer Problem Solving (Required)
- Customer Service (Required)
- Engaging People (Required)
- Multitasking (Required)
- Sales (Required)
Qualifications
- At least 18 years of age
- Legally authorized to work in the United States
Benefits
- Hospitality Medical Plan
- Dental Plan
- Vision Plan
- Flexible Spending Account
- 401(k)
- Employee Stock Grants
- Employee Stock Purchase Plan
- Paid Time Off
- Up to 12 Paid Holidays
- Paid Parental and Family Leave
- Family Building Benefits
- Childcare Subsidy
- Tuition Assistance
- College Coaching
- Short-Term Disability
- Voluntary AD&D Coverage
- Voluntary Accident Coverage
- Voluntary Life Insurance
- Voluntary Disability Insurance
- Voluntary Long-Term Care Insurance
- Mobile Service & Home Internet Discounts
- Pet Insurance
- Access to Commuter and Transit Programs
Pay
Hourly Base Pay: $18.00, plus $5.00 per hour training pay.
Schedule
No travel required.
Benefits
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Contact Information
To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Application Instructions
Applications will be accepted while the position remains posted. Internally posted positions will remain open for a minimum of 7 consecutive calendar days. External postings may be removed at any time based on business needs, candidate volume, or other operational considerations.