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Jobs · Business Development · Connecticut

Mobile Associate, Bilingual Preferred | Spanish or Portuguese, Retail Sales

T-Mobile · Danbury, CT · 4 wk ago
On-siteBusiness Development$20.5/hrPart-time

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive competitive compensation and wealth-building opportunities, including an annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

About the role

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. Mobile Associates are passionate about the connected world and thrive in a fast-paced environment where technology innovations, customer needs, and the Retail experience continuously evolve. They immerse themselves in significant connections with customers, building and deepening relationships while uncovering customer needs. This role focuses on learning and skill-building in preparation for the next level as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

Responsibilities

  • Build proficiency in serving and selling to customers while providing a world-class experience and building loyalty by:
    • Helping customers continue their shopping journey, whether online, through Customer Care, or in-store.
    • Providing hands-on demonstrations of the latest technology in-store.
    • Side-by-side selling to find personalized solutions beyond basic devices and service plans, including unique accessories and cutting-edge IoT devices.
    • Approaching service and sales needs with composure, integrity, and compassion.
  • Become skilled with and consistently use digital tools in interactions and onboarding to demonstrate:
    • T-Mobile’s expanding coverage and lightning-fast LTE network in the customer’s neighborhood.
    • How T-Mobile plans and services let customers live unlimited, stay connected, and go further.
  • Complete training on T-Mobile’s in-store experience, new skills, processes, and knowledge of systems and reference resources.
  • Maximize time on shift by seeking information between customers and learning about wireless and technology innovations.
  • Establish relationships and partner with T-Mobile employees across channels, including business and customer service, to:
    • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
    • Successfully identify and handoff small business leads.
    • Support team initiatives and create an inclusive environment.

Requirements

  • High School Diploma or GED (Required).
  • 6 months of customer service and/or sales experience; retail environment preferred (Required).
  • Passionate customer advocate with the desire to connect authentically and have fun (Required).
  • Competitive drive and proven ability to succeed in a fast-paced sales environment (Required).
  • Willingness to work alongside peers and store leaders, learning and sharing ideas while serving customers and resolving issues (Required).
  • Effective at balancing customer needs and performance goals (Required).
  • At least 18 years of age.
  • Legally authorized to work in the United States.

Pay

Hourly base pay of $20.50, plus $5.00 per hour training pay during the first 90 days. After completing on-the-job training and promoting to Mobile Expert, associates are eligible for an annualized incentive target of $18,000/year (actual incentives vary based on performance and full-time status). All employees are guaranteed to earn at least $20/hour inclusive of base pay and incentives. Every employee is also eligible for an Annual Stock Grant.

Benefits

  • Medical, dental, and vision insurance.
  • Flexible spending account.
  • 401(k) with company match.
  • Annual stock grant and employee stock purchase plan.
  • Paid time off and up to 12 paid holidays (approximately 4 weeks for new full-time employees and 2.5 weeks for new part-time employees annually).
  • Paid parental and family leave.
  • Family building benefits, back-up care, enhanced family support, and childcare subsidy.
  • Tuition assistance and college coaching.
  • Short- and long-term disability coverage.
  • Voluntary AD&D, accident, life, disability, and long-term care insurance.
  • Mobile service and home internet discounts.
  • Pet insurance.
  • Commuter and transit programs.

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