Mobile Associate, Bilingual Preferred, Retail Sales

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive the same big love we give our customers, including a competitive base salary and compensation package, wealth-building opportunities, and year-round financial coaching.

About the role

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. Mobile Associates immerse themselves in significant connections with customers, building and deepening relationships while uncovering needs and recommending device and service solutions. This is a learning role where new associates proactively build skills and proficiencies in preparation for the next level as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

Responsibilities

• Build proficiency in serving and selling to customers while providing a world-class experience and building loyalty by:
  • Helping customers continue their shopping journey, whether online, through Customer Care, or in-store.
  • Providing hands-on demonstrations of the latest technology in-store.
  • Side-by-side selling to find personalized solutions, including devices, service plans, accessories, and IoT devices.
  • Approaching service and sales needs with composure, integrity, and compassion.
• Use digital tools in interactions and onboarding to demonstrate:
  • T-Mobile’s expanding coverage and lightning-fast LTE network.
  • How T-Mobile plans and services help customers live unlimited and stay connected.
• Complete training on T-Mobile’s in-store experience, new skills, processes, systems, and reference resources.
• Maximize time on shift by learning about wireless and technology innovations between customer interactions.
• Establish relationships and partner with T-Mobile employees across channels, including business and customer service, to:
  • Collectively own the customer experience and resolve issues seamlessly.
  • Identify and handoff small business leads.
  • Support team initiatives and create an inclusive environment.

Requirements

• High School Diploma or GED (required).
• 6 months of customer service and/or sales experience (retail environment preferred).
• Passionate customer advocate with the desire to connect authentically and have fun (required).
• Competitive drive and ability to succeed in a fast-paced sales environment (required).
• Willingness to work alongside peers and store leaders, learning and sharing ideas while serving customers (required).
• Effective at balancing customer needs and performance goals (required).
• At least 18 years of age.
• Legally authorized to work in the United States.

Pay

Hourly base pay of $19.00, plus $5.00 per hour training pay during the first 90 days. After promotion to Mobile Expert, eligible for an annualized incentive target of $18,000/year (actual incentives vary based on performance and full-time status). All employees are guaranteed to earn at least $20/hour inclusive of base pay and incentives.

Benefits

• Annual stock grant and employee stock purchase plan.
• 401(k) with company match.
• Free, year-round access to money coaches.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays (approximately 4 weeks for new full-time employees and 2.5 weeks for new part-time employees annually).
• Paid parental and family leave.
• Family building benefits, back-up care, enhanced family support, and childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts.
• Pet insurance.
• Commuter and transit programs.