Mobile Associate, Bilingual Preferred - Retail Sales
About the Role
This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.
Responsibilities
- Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs li>Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
- Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
- Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
- Perform other duties/projects as assigned by business management
Qualifications
- High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience, preferably in a retail environment (Preferred)
Skills
- Change Agility
- Communication
- Customer Problem Solving
- Customer Service
- Engaging People
- Multitasking
- Sales
- Teamwork Orientation
Additional Requirements
- At least 18 years of age
- Legally authorized to work in the United States
Pay
Hourly Base Pay: $21.50, plus $5.00 per hour training pay. Within the first 90 days, employees receive on-the-job training and are eligible for hourly training pay. After completion, promotion to Mobile Expert role with an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. Guaranteed minimum earnings of $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.
Benefits
Full and part-time employees have access to benefits, including medical, dental, and vision insurance, 401(k), employee stock grants, paid time off, paid holidays, paid parental and family leave, tuition assistance, and more. Additional perks include mobile service and home internet discounts, pet insurance, and commuter programs.