Mobile Associate, Bilingual Preferred - Haitian Creole, Retail Sales

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive a competitive base salary and compensation package, including wealth-building opportunities through an annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

About the role

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. This role is a learning role where new associates work with their team to build skills and proficiencies in preparation for the next level as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

Responsibilities

• Build proficiency in serving and selling to customers while providing a world-class experience and building loyalty by:
  • Helping customers continue their shopping journey, whether online, through Customer Care, or in-store.
  • Providing hands-on demonstrations of the latest technology.
  • Side-by-side selling to find personalized solutions, including devices, service plans, accessories, and IoT devices.
  • Approaching service and sales needs with composure, integrity, and compassion.
• Use digital tools in interactions and onboarding to demonstrate:
  • T-Mobile’s expanding coverage and lightning-fast LTE network.
  • How T-Mobile plans and services help customers live unlimited and stay connected.
• Complete training on T-Mobile’s in-store experience, new skills, processes, and system knowledge.
• Maximize time on shift by learning about wireless and technology innovations between customer interactions.
• Partner with T-Mobile employees across channels, including business and customer service, to:
  • Collectively own the customer experience and resolve issues seamlessly.
  • Identify and handoff small business leads.
  • Support team initiatives and foster an inclusive environment.

Requirements

• High School Diploma or GED (Required).
• 6 months of customer service and/or sales experience; retail environment preferred (Required).
• Passionate customer advocate with a desire to connect authentically and have fun (Required).
• Competitive drive and ability to succeed in a fast-paced sales environment (Required).
• Willingness to work alongside peers and store leaders, learning and sharing ideas (Required).
• Effective at balancing customer needs and performance goals (Required).
• At least 18 years of age.
• Legally authorized to work in the United States.

Pay

Hourly base pay of $18.00, plus $5.00 per hour training pay during the first 90 days. After promotion to Mobile Expert, eligible for an annualized incentive target of $18,000/year (actual incentives vary based on performance and full-time status). All employees earn at least $20/hour inclusive of base pay and incentives. Eligible for an Annual Stock Grant.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending account.
• 401(k) with company match.
• Employee stock grants and stock purchase plan.
• Paid time off and up to 12 paid holidays (about 4 weeks for new full-time employees, 2.5 weeks for part-time).
• Paid parental and family leave.
• Family building benefits, back-up care, enhanced family support, and childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts.
• Pet insurance.
• Commuter and transit programs.