Mitigation Sales Technician

About the role

This role blends sales expertise with technical knowledge, ensuring our clients receive top-notch service from start to finish.

Responsibilities

• Conduct property assessments to determine the extent of damage caused by water, fire, mold, or storm incidents.
• Provide expert recommendations on the most suitable restoration methods and solutions.
• Act as the primary point of contact for clients throughout the restoration process, ensuring clear communication and satisfaction.
• Collaborate with project managers and technicians to ensure that restoration work is completed on time and to the highest standards.
• Assist in restoring properties, including tasks such as water extraction, mold remediation, fire damage clean-up, and debris removal.
• Follow all safety procedures and company guidelines during restoration work to ensure the safety of both clients and team members.
• Maintain an accurate sales pipeline and client database, ensuring timely follow-up and project updates.
• Stay current on industry trends, new products, and best practices in restoration services.
• Evaluate water damage situations and determine appropriate mitigation plans.
• Ensure all mitigation work complies with IICRC S500 standards and OSHA regulations.
• Set up and monitor drying equipment (dehumidifiers, air movers, etc.).
• Perform moisture readings and document job progress daily.
• Train, coach, and develop technicians in proper procedures and safety.
• Coordinate job site logistics, including crew schedules, equipment, and supplies.
• Communicate clearly with clients, adjusters, and project managers throughout the job.
• Maintain accurate documentation including job notes, photos, equipment logs, and moisture readings.
• Ensure job sites are clean, safe, and secure.
• Respond to emergency calls and be available for after-hours work as needed.

Requirements

• 1 year of Sales experience is required: roofing, construction, or restoration highly preferred.
• Ability to work both independently and as part of a team.
• Valid driver’s license and reliable transportation.
• Strong problem-solving abilities and attention to detail.
• High school diploma or equivalent required; additional certifications in restoration (IICRC, etc.) or related fields are a plus.
• Strong understanding of restoration services, including water, fire, mold remediation, and storm damage repairs.
• Ability to assess and evaluate property damage and offer appropriate restoration solutions.
• Excellent customer service and communication skills, with a focus on building strong client relationships.
• Self-starter with a results-driven approach to sales and customer satisfaction.

Qualifications

• High school diploma or equivalent required; additional certifications in restoration (IICRC, etc.) or related fields are a plus.
• Strong understanding of restoration services, including water, fire, mold remediation, and storm damage repairs.
• Ability to assess and evaluate property damage and offer appropriate restoration solutions.
• Excellent customer service and communication skills, with a focus on building strong client relationships.
• Self-starter with a results-driven approach to sales and customer satisfaction.
• Supervise and lead water mitigation teams on residential and commercial job sites.
• Collaborate with project managers and technicians to ensure that restoration work is completed on time and to the highest standards.
• Assist in restoring properties, including tasks such as water extraction, mold remediation, fire damage clean-up, and debris removal.
• Follow all safety procedures and company guidelines during restoration work to ensure the safety of both clients and team members.
• Evaluate water damage situations and determine appropriate mitigation plans.
• Ensure all mitigation work complies with IICRC S500 standards and OSHA regulations.
• Set up and monitor drying equipment (dehumidifiers, air movers, etc.).
• Perform moisture readings and document job progress daily.
• Train, coach, and develop technicians in proper procedures and safety.
• Coordinate job site logistics, including crew schedules, equipment, and supplies.
• Communicate clearly with clients, adjusters, and project managers throughout the job.
• Maintain accurate documentation including job notes, photos, equipment logs, and moisture readings.
• Ensure job sites are clean, safe, and secure.
• Respond to emergency calls and be available for after-hours work as needed.

Pay

$45,000.00 – $55,000.00 per year

Schedule

Monday–Friday, 8:00 AM – 5:00 PM (On Call/ Weekends as needed)