Mitarbeiter (allgenders) Teilzeit 15h in Münster

About the role and team

Our Zalando Outlet Stores are a key part of our offline strategy, offering a tangible Zalando experience we’re proud of. Located across Germany, these stores give unsold fashion a second chance in a modern shopping environment. As a part-time (15h/week) team member, you’ll join our Fashion Service team, creating the perfect shopping experience for customers with attention to detail and a passion for fashion.

Why this role is exciting for you

• Welcome customers with a smile, providing helpful and positive service that makes them look forward to their next visit.
• Maintain a well-organized and attractive store, ensuring customers always find a great selection on the floor and in the fitting rooms.
• Handle all cashier processes professionally and efficiently, including returns and complaints, to leave customers with a great final impression.
• Contribute to Zalando’s mission of making the world more sustainable through fashion.

Responsibilities

• Provide excellent customer service with a positive attitude.
• Maintain store presentation, ensuring a well-stocked and inviting shopping environment.
• Process transactions, returns, and complaints efficiently at the cashier.
• Align with Zalando’s sustainability goals and company values.

Requirements

• Experience in retail or customer service is a plus, but not required.
• Fluent in German with a positive and engaging demeanor.
• A strong team player who supports colleagues.
• Even if you don’t meet all requirements, we encourage you to apply—you might be the perfect fit for this or another role.

Benefits

• Employee stock program.
• 40% discount on Zalando-sold fashion and beauty products, 30% discount on Zalando Lounge, and discounts with external partners.
• Two paid days per year for volunteer work.
• Predictable working hours.
• Minimum of 27 vacation days per year.
• Family services, including counseling and support.
• Health and wellness options (e.g., Gympass).
• Mental well-being support and coaching.
• Development opportunities through Zalando’s training platform and biannual peer-to-peer performance reviews.

Part-time schedule: 15 hours per week.