MIT

About CITITRENDS

CITITRENDS is a leading off-price value retailer of apparel, accessories, and home trends dedicated to delivering great style and amazing brands at exceptional prices. We are growing and investing in our stores, our people, and our leaders. Our success is driven by strong store leadership, a commitment to customer experience, and a passion for developing talent from within our communities.

Position Summary

As a Store Manager, you are responsible for leading all aspects of store performance, people leadership, and operational execution. You will oversee daily store operations, drive sales and profitability, and ensure a positive customer experience while building, coaching, and developing a high-performing store team. This role is ideal for experienced retail leaders who thrive in fast-paced environments, lead with accountability, and take ownership of results.

Responsibilities

The key responsibilities of this role include:

• Leading daily store operations to ensure sales goals, profit objectives, and customer experience standards are consistently achieved
• Monitoring sales performance and taking action to drive results and address opportunities
• Maintaining financial controls, including payroll management, shrink control, and operating expenses
• Ensuring proper inventory controls, inventory transactions, and compliance with shrink prevention standards
• Upholding all CITITRENDS operational policies, procedures, and standards
• Recruiting, interviewing, hiring, onboarding, coaching, and, when necessary, counseling or terminating associates in accordance with company policies and legal guidelines
• Directing and supervising associates engaged in sales, inventory, cash handling, and customer service
• Building and maintaining appropriate staffing levels to support store operations and performance
• Providing ongoing coaching, feedback, and performance management to develop store associates
• Ensuring customers consistently receive excellent service in a safe, organized, and welcoming environment
• Reinforcing adherence to company policies, procedures, and loss prevention standards
• Addressing customer concerns professionally and promptly

Qualifications

To be successful in this role, you will need:

• High school diploma or equivalent required
• 3–5 years of experience as a Store Manager or equivalent retail leadership role
• 5–7 years of overall retail experience preferred
• Strong communication, organizational, and people leadership skills
• Ability to work a flexible schedule, including nights and weekends
• Ability to perform basic math calculations, including percentages

Key Competencies

The key competencies for this role include:

• Store Leadership & Accountability
• Hiring, Recruiting & Talent Development
• Sales & Profit Performance Management
• Operational Excellence & Compliance
• Customer-Focused Execution
• Time Management & Prioritization
• Adaptability in a Fast-Paced Retail Environment

Why Join CITITRENDS

CITITRENDS is a great place to build a fun and rewarding career in retail management. We believe in promoting from within and developing leaders who take initiative. We offer competitive pay and a comprehensive benefits package that includes health and dental insurance, paid vacation, a 401(k) plan, paid training, and opportunities for continued career growth.