Mist Resident Engineer

About the role

Responsible for delivering reactive and proactive activities according to Service Level Agreements to ensure customer satisfaction and loyalty. Directly supports post-sales systems on-site technical support for reactive and proactive customers.

Responsibilities

• Hold network information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs.
• Understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in supporting a network that is available and sustainable.
• Carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and help develop plans to implement and verify that they are operating correctly in the live network.
• Test patches and fixes to operating software and ensure they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.
• Troubleshoot equipment and network problems and open and track JTAC cases to resolve problems on pre- and post-production issues.
• Raise equipment, Return Material Authorizations (RMA’s) and track these through to problem resolution.
• Produce a written summary report of the status of Design projects, equipment and network problems regularly to the Customer.
• Train the Customer’s design, implementation, and support personnel to configure and operate the Juniper Networks products.
• Assist the Customer in developing Network Operating and Equipment Operating Procedures.
• Support the production environment of Juniper products within the Customer infrastructure.
• Support ongoing efforts in defining best practice policies for Juniper product applications used by Customer.
• Peer with other employees performing similar resident engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.
• Develop secondary skills in other products in the Juniper product portfolio.

Requirements

• Minimum 5 years of design, implementation, and operational experience in large-scale IP networks.
• JUNOS CLI experience.
• Large-scale experience with QFX, EX, switching and routing.
• Prior work experience at a large enterprise or a Data Center with EVPN/VXLAN experience.
• Experience with core routing BGP (eBGP and iBGP) and OSPF protocols.
• Mist Wireless assurance experience.
• Experience with Juniper EZ-LAG.
• Background in automation with Ansible, YAML, and Juniper PyEZ.
• Experience writing automation scripts in Python.
• Experience with design and/or deployment of routing and switching products within the Customer infrastructure.
• Ability to communicate effectively in crises with all levels of an organization from Engineering/Operations to CIO/CISO audiences.
• Ability to refine and translate complex requirements and execute best practice solutions.
• Assisted with major network upgrades, maintenance windows, and changes in the customer network.
• Strong customer interface and presentation skills.

Qualifications

• Skills: juniper mist, Network engineering, wireless access points, Junos OS, Junos CLI, JNCIS, JNCIP
• Additional Skills & Qualifications: Ensure certifications are supported by demonstrable hands-on, practical operational experience with Mist access points (APs), Marvis AI, edge devices, and the Mist web-based UI, reflecting real-world deployment, configuration, and troubleshooting capabilities. JNCIS, JNCIP, JNCIE, JNCIS-MistAI-Wired, CCNP, and CCIE a strong plus.

Skills

• Skills: juniper mist, Network engineering, wireless access points, Junos OS, Junos CLI, JNCIS, JNCIP
• Additional Skills & Qualifications: Ensure certifications are supported by demonstrable hands-on, practical operational experience with Mist access points (APs), Marvis AI, edge devices, and the Mist web-based UI, reflecting real-world deployment, configuration, and troubleshooting capabilities. JNCIS, JNCIP, JNCIE, JNCIS-MistAI-Wired, CCNP, and CCIE a strong plus.

Pay and Benefits

The pay range for this position is $75.00 - $85.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave), Workplace Type: Fully onsite position in Columbus, OH.

About TEKsystems

We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.