Mission Specialist

About the role

Blumental Arts seeks a dynamic team of Mission Specialists to support Blume Studios’ immersive experiences by providing exceptional guest service and ensuring visitors have a smooth, memorable, and safe interaction with VR exhibitions.

Responsibilities

• Warmly welcome guests, provide wayfinding, and assist with ticket scanning or check-in as needed.
• Deliver friendly and professional communication throughout the entire guest journey, ensuring a cohesive and engaging experience at every touchpoint.
• Lead guests through onboarding or orientation procedures and explain rules or expectations clearly.
• Aid latecomers and support guests with special needs or accessibility requirements.
• Assist guests with proper use of VR equipment: helping with headsets, explaining basic controls, and ensuring correct fit and comfort.
• Learn and follow all equipment and safety protocols for the exhibition.
• Identify and report technical or software issues promptly to the VR Lead or VR Experiences Manager.
• Maintain cleanliness and organization of equipment between guests.
• Engage guests before and after the VR experience supporting smooth transaction between exhibition spaces, retail areas, and exits.
• Support guest interaction with merchandise by answering questions, highlighting featured items, facilitating point-of-sale transactions as needed.
• Maintain retail areas by restocking inventory, organizing merchandise displays, and ensuring a clean, welcoming environment that reflects Blume Studios’ brand standards.
• Support emergency procedures by following established safety and evacuation protocols.
• Monitor guest areas, maintain a safe environment, and reinforce experience rules.

Requirements

This is a temporary, part-time position tied to the duration of the exhibition and requires regular weekend availability.

Qualifications

• 2 years of customer service experience, preferably in a guest-facing role
• Strong customer service mindset; enjoys engaging with guests of all ages and backgrounds
• Comfortable with learning VR technology and assisting beginners in using it
• Ability to communicate clearly in fast-paced environments
• Reliability, teamwork, and a positive, professional attitude
• Previous experience in immersive/interactive guest environments is a plus
• Previous experience with VR Technology is a plus