Mission Engineer - Miami

About the role

This isn't a relationship management role — it's an ownership role. Sharp. Adaptable. Unstoppable. You won't wait to be asked. You'll identify what's broken before it becomes a problem, build solutions that didn't exist yesterday, and earn the kind of trust that makes you indispensable to the agency — and to Axon.

Responsibilities

• Lifecycle Ownership: Lead end-to-end lifecycle execution across deployment, adoption, optimization, operational transformation, and ongoing success for strategic accounts.
• Operational Transformation: Assess customer workflows, identify operational bottlenecks before they become escalations, and recommend process improvements that drive measurable outcomes.
• Technical Leadership & Building: Support multi-product program delivery across hardware, software, digital evidence, AI solutions, and integrated workflows.
• AI & Workflow Optimization: Drive adoption of AI-powered capabilities across the Axon ecosystem through hands-on enablement and built solutions.
• Growth & Expansion: Identify opportunities to deepen adoption and expand customer value based on demonstrated operational impact.
• Embedded Engagement: Maintain a consistent onsite presence (approximately 3-4 days/week) to stay closely connected to agency operations and evolving needs.

Requirements

Required Experience:

• Customer-facing technical roles, program management, operational transformation, or complex deployment environments (typically 8+ years)
• Former law enforcement or military experience preferred, but not required
• Proven drive to help mission-critical organizations adopt new technologies, transform how they operate, and deliver outcomes that matter
• Demonstrated ability to build: you have shipped working automations, integrations, AI-enabled tools, or technical solutions
• Comfort working across technical and operational domains, including hardware, software, networking, cloud services, AI-enabled technologies, or integrated systems
• Strong communication skills, with the ability to engage effectively with both technical teams and senior stakeholders
• Thoughtful, problem-solving mindset with the ability to navigate ambiguity, identify patterns, and prioritize effectively
• Commitment to delivering exceptional customer experiences and building trusted partnerships

Qualifications

Required Qualifications:

• Legal eligibility to work in a firearms environment
• Legal eligibility to work in the United States

Skills

Required Skills:

• Technical expertise in public safety, law enforcement, corrections, or other mission-critical operational environments
• Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems
• Experience supporting cross-functional programs or initiatives involving multiple stakeholders and competing priorities
• Ability to understand both technical systems and the operational environments in which they are used
• Experience translating field insights into reusable tools, playbooks, or product requirements

Benefits

• Competitive salary and 401(k) with employer match
• Paid parental leave for all
• Medical, dental, and vision plans
• Fitness programs
• Emotional and mental wellness support
• Learning and development programs
• Snacks in the office
• Base Pay Range: $100,500 USD - $160,800 USD