Ministry Relations Health Plan Consultant

About the role

The Ministry Relations Health Plan Consultant plays a vital role in carrying out the mission of Concordia Plans. This role is responsible for supporting ministries, account managers, and Concordia Plans strategies to grow and retain Concordia Health Plan through education, communication, consultation, and strategies.

Essential Job Functions

• Leads the development and implementation of strategic plans focused on Concordia Health Plan (CHP) membership growth, retention, and wellness engagement.
• Drives data-informed decision-making through CRM utilization and market intelligence to identify prospective opportunities and client-specific value propositions.
• Establishes partnerships with key stakeholders, internal teams, and external customers to create alignment in product strategy, pricing, and service delivery.
• Collaborates with Product Solutions, Marketing, and Actuarial teams to enhance product offerings and ensure wellness solutions reflect the needs of ministries and members.
• Consults with clients on benefit funding strategies, pricing methodologies, plan structure, and long-term wellness objectives to drive retention and growth.
• Facilitates health education programs, including health fairs, regional outreach initiatives, and community-based wellness events.
• Serves as a trusted advisor to Concordia Plan Services' executive leadership, board members, district presidents, and ministry decision-makers.
• Supports the development and execution of training resources, communication materials, and member education initiatives to promote informed health benefit usage.
• Contributes to the strategic account management of high-value clients, leading or co-leading health care strategy discussions, retention planning, and value demonstrations.

Education and Experience

• Bachelor's degree required
• Minimum of 5 years of insurance carrier, benefit consulting and/or experience with health insurance pricing and renewal process preferred, including understanding health plan markets
• Demonstrated experience in understanding small group renewal, pricing and actuarial principles
• Demonstrated experience in successfully collaborating with various teams within an organization to achieve stated organizational goals

Competencies

• Accountability: Takes ownership of responsibilities and results, follows through on commitments, and acknowledges areas for growth and improvement.
• Communication: Communicates clearly and concisely across all channels, reflecting Concordia Plan Services values and fostering mutual understanding in all internal and external communications.
• Consultative Approach: Listens actively, responding empathetically and constructively to promote trust and clarity, identifying underlying needs and engaging in solution development through open dialogue and strategic questioning.
• Customer Orientation: The ability and willingness to show care and concern while finding out what the customer wants and needs and to act accordingly in a timely manner, making the customer feel valued.
• Data Analysis: Ability to securely collect, maintain, research, evaluate, and summarize data for utilization in various business practices, data analysis, and reporting. Effectively utilizing relevant information to develop realistic solutions/recommendations.
• Humility: Having the self-awareness to recognize one's limitations, being open to feedback, learning and valuing the contributions of others, being approachable and supporting others to foster a collaborative environment.
• Learning agility: Learns new skills easily, climbs the learning curve rapidly, and applies new knowledge quickly.
• Social/Interpersonal skills: Interacts effectively with a wide variety of people, respectfully maintains the dignity of others, willingness to offer others personal incite and perspectives, and able to balance interactions between compassion, encouragement, and accommodation.
• Trustworthy: Acts with integrity, being honest and credible, reliable, having positive intent, able to present the unvarnished truth appropriately and helpfully; keeping confidences; admitting mistakes; doesn't misrepresent him/herself for personal gain.

Benefits

• Pension plan
• 403(b)
• Health insurance at no cost to the employee