Minibar Attendant

About the role

The Minibar Attendant is responsible for maintaining, restocking, and auditing in-room minibars and refreshment centers in accordance with Forbes 5-Star standards. This role ensures guests enjoy a seamless and luxurious experience by discreetly replenishing items, maintaining pristine presentation, and accurately tracking usage and inventory. The ideal candidate demonstrates a keen eye for detail, integrity in handling guest charges, and a refined sense of discretion while entering guest rooms.

Responsibilities

• Restock all guestroom minibars and refreshment centers based on par levels and guest consumption.
• Maintain accurate records of consumption, expiry dates, and spoilage for each room.
• Post minibar charges promptly and accurately through the property management system.
• Set up minibars for arriving guests, including VIP amenities or special requests as coordinated with Front Office or Guest Relations.
• Ensure proper product rotation (FIFO), cleanliness, and presentation of all minibar units.
• Enter guest rooms respectfully, following all Forbes-level etiquette, timing, and privacy protocols.
• Respond to guest requests for additional minibar items or replenishments promptly and courteously.
• Alert leadership to any unusual activity or guestroom conditions (e.g., damage, maintenance issues, strong odors, etc.).
• Ensure that minibar offerings reflect brand standards and contribute to the overall luxury experience.
• Conduct daily inventory checks and reconcile with POS charges and consumption reports.
• Monitor stock levels and inform management of low inventory, product shortages, or overages.
• Assist with monthly inventory counts and loss prevention audits.
• Handle minibar products and guest charges with accuracy and integrity.
• Maintain the cleanliness and organization of all minibar units, including glassware, fridges, trays, and cabinets.
• Clean spills or expired product residues immediately to uphold health and hygiene standards.
• Ensure minibar items are labeled, sealed, and displayed per hotel presentation guidelines.
• Communicate with Housekeeping, Engineering, and Front Office teams to coordinate room access, maintenance needs, and guest preferences.
• Report equipment malfunctions (e.g., fridges not cooling, broken doors) immediately for repair.

Requirements

• High school diploma or equivalent required.
• Previous experience in luxury hospitality, food & beverage, or housekeeping preferred.
• Prior experience in a Forbes 5-Star or AAA Five Diamond hotel highly desirable.
• Strong numerical accuracy and attention to detail.
• Ability to work independently and with minimal supervision.
• Comfortable using handheld devices, POS systems, and property management systems.
• Professional appearance and demeanor with a high level of discretion and guest sensitivity.
• Must be honest, reliable, and maintain guest confidentiality at all times.

Physical Requirements

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Ability to stand, walk, and push carts for extended periods.
• Must be able to bend, reach, and lift up to 40 lbs.
• Comfortable working in guestroom environments with occasional interruptions.
• Available to work mornings, evenings, weekends, and holidays based on occupancy.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.