MilSpouse Opportunity: Retail Customer Service Acct Spc. - Tucson, AZ

Job Responsibilities

• Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excelles both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Requirements

• Must be a spouse of a currently serving member of the U.S. Army, Marine Corps, Navy, Air Force, or Space Force, including active, reserve, and National Guard components.
• Reside approximately within a 90-mile radius of the JPMC Center in the following address: 1818 S. 6th Avenue, Tucson AZ 85713
• Communication, information gathering, and decision-making skills
• Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
• Ability to manage complex customer interactions using empathy, composure, and sound judgment
• Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
• Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
• Ability to solve problems and effectively present and explain solutions
• Developing ability to use data to understand issues and opportunities
• Developing skills in using AI technology for automation and prompt writing

Qualifications

• Must have a high school diploma or GED
• Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting

Benefits

• This role is part of our commitment to supporting military families through our partnership with the Department of Defense.
• The position aligns with the objectives of The Department of Defense Military Spouse Employment Partnership (MSEP) and the Spouse Education and Career Opportunities Program (SECO).

Pay

Not Disclosed

Schedule

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.