Millwright/Service Technician - S Dakota/Iowa/Nebraska

About the role

The Service Technician is responsible for delivering, installing, servicing, and maintaining Martin wear components and products on assigned service routes. The Service Technician will work closely with sales staff to identify sales opportunities within the service route. The goal is to drive service success that improves customer satisfaction by delivering the desired customer service experience to maximize customer retention and increase profitability.

Responsibilities

• Delivers, maintains, installs, and services Martin products as assigned, following standard work instructions while demonstrating safe and efficient work habits.
• Communicates project status to supervisor, fellow workers, and customers continuously.
• Completes work individually and expeditiously to complete assigned projects, including maintenance agreements in assigned territories as required.
• Provides daily sales transactions and documents.
• Follows assigned routes and schedules as provided.
• Ensures the warehouse and vehicle are always appropriately stocked, cleaned, and maintained with inventory. Must complete weekly cycle counts of warehouse and vehicles with Martin equipment inventory assigned to employee.
• Operates vehicle safely, following all traffic laws and obeying Martin’s Fleet Policy. Adheres to all DOT policies and regulations.
• Will be required to produce quotes and reports for Martin customers for all conveyor products that will be serviced in the field. Additional reports may be required.
• Maintains work area and equipment in a clean and orderly condition and follows all safety regulations related to the working conditions. Inspects work assignments and work areas wholly and periodically. This will include supervising all subcontractors.
• Recommends service route & process improvements to the team.
• Counsels and trains assigned employees to ensure the necessary quality, safety, operational, and technical skill requirements. Ensures that customer safety rules are followed and applied daily. Complies with OSHA/MSHA requirements regarding safety issues, use of safety equipment, and material safety data sheets.

Requirements

• A high school diploma or equivalent.
• A two-year technical or vocational degree preferred.
• A strong mechanical or conveyor maintenance background would be beneficial, or one or more years of job-related experience.
• Sales background would be beneficial.
• Must be at least 21 years of age.
• Driver qualifications must be met where specified based upon position requirements and established guidelines including Federal DOT regulations.

Qualifications

• Must have a valid driver’s license.
• Must be able to pass a drug test.
• Must be able to lift up to 50 pounds.
• Must be able to work flexible hours including evenings and weekends.

Skills

• Strong mechanical and/or conveyor maintenance skills.
• Ability to communicate effectively with customers and colleagues.
• Proficiency in Microsoft Office Suite.
• Basic computer skills.

Benefits

• Medical
• Dental
• Vision
• Prescription
• Flexible Spending
• Dependent Care Reimbursement
• Company Paid Life Insurance
• Company Paid Short-term & Long-term Disability
• 401k - with less than 30-day enrollment, no vesting schedule, & generous company match!
• Onsite Medical Clinic free of charge to employees & dependents enrolled in our healthcare plan.
• Onsite Cafe'
• Onsite Fitness Center
• Generous vacation package
• Tuition reimbursement
• Martin Annual Rewards Program (bonus opportunity)
• Casual dress policy