Military Retail Keyholder (Store 6854)

Selling Passion

• Enjoy active selling, including exploring and creating customer needs and closing the sale.
• Utilize GameStop’s Solution Selling Tablet to serve each customer’s needs.
• Demonstrate a passion for exceeding goals.

Provide World-Class Customer Service

• Promptly greet customers, respond to customer questions/concerns quickly, effectively and courteously.
• Assist customers with meeting their video gaming needs.
• Inform customers of special promotions, trade-in program, recommend additional items as appropriate.
• Thank every customer for shopping at GameStop.
• Circulate throughout the store to assist customers.
• Promptly process accurate customer purchases/return transactions via Point-of-Sale (POS) computer system.
• Answer phone calls promptly, courteously and professionally.

Solution Selling Focus

• Drive sales and customer loyalty by creating complete, lasting customer solutions.
• Demonstrate unique interest in every customer.
• Ask questions and make recommendations to make technology easier and more affordable for every customer.
• Promote GameStop’s unique customer benefits: new title reservations program and Power Up Rewards customer loyalty program.

Team Support

• Demonstrate a selfless commitment to others on the store team.
• Actively seeks opportunities to contribute at higher levels of service to the business, the customers, and others on the team.
• Assist with supervising Military Retail Keyholders to achieve optimum customer service at all times and ensure that world-class customer service is consistently provided.
• Provide timely and appropriate feedback to the Assistant Store Manager concerning staff performance and address as directed.
• Assist the Assistant Store Manager with training store associates in all aspects of their job responsibilities, including company/store policies, procedures, and guidelines.
• Maintain awareness of associate and customer safety; identify and immediately address potentially hazardous situations.

Operational Agility

• Respond rapidly, accurately, and consistently to all operational requirements essential for creating exceptional and profitable customer experiences in a consistently clean, neat, and well-organized store.
• Aid in store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store.
• Aid in meeting sales, profit, and shrink goals and accomplish administrative and operational duties set by Store Manager.
• Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system.
• Aid in completing daily business transactions and bank deposit paperwork correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines.
• Visually inspect associates' and managers' packages and/or belongings at store closing or at the end of a shift.
• Supervise and delegate tasks to Military Retail Keyholders in absence of management.
• Verify Military Retail Keyholders’ hours worked for the week and accurately close out the payroll week in absence of management.