Military Relations Manager

Responsibilities

• Develop and implement programs and promotions to ensure world-class new member onboarding and increase military member engagement, retention, and growth.
• Maintain relationships with key members of military commands, related educational and community organizations with the goal of increasing membership, account relationships and developing opportunities.
• Deliver credit union presentations and teach financial literacy programs.
• Attend regularly scheduled events on bases or in related communities to include military functions/events/award ceremonies, including occasional after-hours schedules to support relationships.
• Recommend, create and implement programs and promotions that partner with military and related community organizations.
• Make recommendations for sponsorship and business partnership opportunities, including event oversight and participation.
• Research, analyze and resolve complaints and problems received from key contacts which affect member service, member accounts, or the credit union’s image.
• Provide monthly reports documenting results generated by activities, including budget expenditures.
• Function effectively under intense time constraints and structured environment.
• Aid Branch Managers with respect to financial education sessions, events, and group liaison activities.
• Ensure appropriate updates and/or exchange of information is communicated to management.
• Present a professional appearance suitable for a military audience.

Qualifications

• Bachelor’s degree, preferably in Business, Marketing or related disciplines, plus five years of proven, hands-on experience related to sales, business development or community relations.
• Excellent communication and interpersonal skills.
• Working knowledge of financial industry products, services, and industry trends.
• Outgoing and friendly personality.
• Ability to work flexible hours, including evenings and weekends.
• Reliable transportation to various event locations.
• Prior Experience Working With Military Preferred.