Military Personnel Specialist - Fort Myer

About the role

Provide exceptional customer service to members of the Armed Forces, family members, civilians, and contractors. Assist customers, advise eligibility requirements, and process applications to determine eligibility.

Responsibilities

• Provide products in the format requested on various MS Office tools including Word, Excel, and PowerPoint
• Select appropriate methods from a wide variety of procedures or make simple adaptations and interpretations of a limited number of substantive guides and manuals, primarily the Standard Operating Procedure (SOP) guide
• Perform basic tasks associated with personnel accounting, IPPS-A, Military Personnel Files, Soldier Readiness Processing, Reassignment Processing, In/Out Processing, Enlisted Personnel Promotions, Personnel Actions, Personnel Manning, Transition Processing, Pre/Post Retirement Services, Customer Service to Casualty Assistance, and IPPS-A Operations and Maintenance and Training
• Track and meet required suspense for products, reports, and deliverables
• Recognize problems and refer them to others
• Perform as an alternate ID card operator, performing all functions required to issue ID cards, ID tags, Geneva Convention cards, Teslin cards, and CAC issuance-related tasks to include review, research, and verification of source documents eligibility, and discussing entitlements

Qualifications

• Support service/customer service experience
• U.S. Citizen required
• Must pass an extensive background investigation

Skills

• Military background/familiarity preferred