Military Personnel Specialist - Fort Hood

FLSA Class: SCA FTE. U.S. Citizen required; must pass an extensive background investigation.

Responsibilities

• Provide exceptional customer service to members of the Armed Forces, family members, civilians, and contractors.
• Assist customers, advise eligibility requirements, and process applications to determine eligibility.
• Provide products in the format requested using various MS Office tools including Word, Excel and PowerPoint.
• Select appropriate methods from a wide variety of procedures or make simple adaptations and interpretations of a limited number of substantive guides and manuals, primarily the Standard Operating Procedure (SOP) guide.
• Tasks may be associated with personnel accounting, IPPS-A, Military Personnel Files, Soldier Readiness Processing, Reassignment Processing, In/Out Processing, Enlisted Personnel Promotions, Personnel Actions, Personnel Manning, Transition Processing, Pre/Post Retirement Services, Customer Service to Casualty Assistance, and IPPS-A Operations and Maintenance and Training.
• Track and meet required suspense for products, reports, and deliverables.
• Refer recognized problems to others.
• Perform as an alternate ID card operator, performing all functions required to issue ID cards, ID tags, Geneva Convention cards, Teslin cards, and CAC issuance-related tasks including review, research, and verification of source documents eligibility, and discussing entitlements.

Qualifications / Education / Skills

• Support service/customer service experience.
• Military background/familiarity preferred.