Military Assistance Specialist I

About the role

The Military Assistance Team Specialist processes military tuition assistance forms, submits veteran’s benefits data to the VA, and processes civilian tuition assistance forms within the targeted service level performance goals set by the Department. Advises, counsels, and effectively communicates information regarding benefits available to military and veteran student population. Performs position duties while maintaining compliance with Department of Veteran Affairs (VA) and Department of Defense (DoD) regulations and policy and adheres to FERPA standards. American Public University System (APUS) is an online university based in Charles Town, WV, serving over 100,000 students with a focus on educating the nation’s military and public services communities through quality, affordable education.

Responsibilities

• Assists with the processing of all military and veterans educational assistance programs, including military and civilian tuition assistance, veterans benefits (all chapters), and APUS tuition benefits.
• Maintains targeted Service Level Performance Goals as established by Military Assistance Management.
• Advises and encourages student success and persistence via telephone and email communications within established deadlines.
• Provides informational resources and counseling to military and veteran students regarding educational benefits, including military tuition assistance, veteran’s benefits, employer benefits, and federal financial aid.
• Assists team members with prioritizing departmental work to be completed within established deadlines.
• Certifies all chapters of VA benefits and reports progress of veteran and military students.
• Maintains communication with VA, military, and other third‑party representatives.
• Maintains awareness of compliance regulations and VA & DoD education policies in all aspects of processing student documentation.
• Contributes to the continued improvement of the Military Assistance Department through active participation in meetings, training, and professional development opportunities.
• Records student interactions and receipt of student documents.
• Keeps supervisors and peers aware of project status and completion as well as notable trends in student observation and interaction, enabling supervisors to assess initiatives or changes to current processes as needed.
• Performs other duties as assigned to support