Milieu Specialist

About the role

Our Mission is to empower people on their journey to recovery, helping them achieve their goals, rediscover meaning and purpose in life, and reconnect with themselves and their communities. Our Vision is to revolutionize healthcare by pioneering innovative solutions that go beyond behavioral health, empowering people to thrive in the communities where they live, work, and play.

The Milieu Specialist functions as a leader in providing de-escalation and support strategies to prevent the use of seclusion and restraint, and provides effective emergency response in the event of imminent danger to maintain safety and security.

Responsibilities

Guest Care & Advocacy

• Provides a No-Force-First recovery environment
• Conducts ongoing observation of individuals for the purpose of reporting any significant changes
• Assists in developing natural supports and community living by collaborating with each guest to strengthen valued roles (friend, spouse, employee, student, etc.) so a greater sense of identity is established
• Assists with food preparation, serving and clean up, as needed
• Assists individuals with shower and clean-up
• Performs room safety checks, ensuring that individuals are safe from potentially dangerous objects and that the rooms are clean

Compliance & Risk Management

• Responds quickly to critical situations that may require Restrictive Interventions
• Completes clinical documentation as required
• Keeps abreast of all federal and state regulations and laws and all Recovery Innovations policies and procedures as they presently exist and as they change or are modified
• Understands and adheres to Recovery Innovations compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies

Cross Functional Collaboration

• Assists with admissions, discharges and transfers of individuals

Additional Duties

• Performs other related duties as assigned

Requirements

Education & Licenses

• High School Diploma or equivalent
• Successful completion of Peer Employment Training preferred
• Active and valid Food Handler’s Certification required

Experience

• Security or law enforcement experience preferred
• Minimum of two (2) years of behavioral health experience, crisis environment preferred

Skills

• Basic computer skills
• Effective communication skills
• Ability to work various shifts
• Must be able to pass de-escalation training, as defined by state requirements

Driving Requirements

• If driving is required for this position, must meet all requirements outlined in Recovery Innovations driving policy
• If not qualified to drive per driving policy, a Non-Driver Attestation form must be signed

Miscellaneous Requirements

• Must be 18 years or older (Arizona: 21+; Louisiana: 24+; Washington: additional state registration for Registered Agency Affiliated Counselor)
• Travel required based on business need
• Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism
• Second-chance employer — all qualified applicants evaluated fairly, including those with criminal histories, in accordance with legal and funder requirements
• Must be able to pass a seven-year background check
• Must be able to pass substance abuse testing and/or tuberculous testing (if applicable)
• Must be able to pass education verification check
• Must be able to obtain designated fingerprinting clearance in applicable states
• Must be able to pass three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier (if driving is required)
• A Direct Service Competency Checklist must be completed as part of the new hire onboarding process

Physical Demands

May include work close to the eyes and substantial motions of the wrist, hands, and/or fingers. Frequent sitting, standing, walking, handling, finger dexterity; eye-hand-foot coordination, use of corrected vision; color vision; use of auditory senses. May be required to lift up to fifty (50) pounds.

Work Environment

• May work in an office environment or behavioral health facility
• May have contact with individuals who are agitated and/or confused
• Work may include travel throughout the geographic region

Pay

$20.00 per hour

Schedule

Full-time, non-exempt. Shift: 7:00 pm – 7:30 am (rotating nights)

Location

309 Crutchfield Street, Durham, NC